Northwest Medical Center

Reviews

• AmyLee Pritchard

  Nov, 09 2018
  ★ ☆ ☆ ☆ ☆
  Unbelievably disappointed.
  
  My grandfather has the same illness I have, and no doctor or nurse will listen to me. They have done the same tests given to me to find out nothing except that it’s exactly what I had!
  
  Admitted in the hospital, his blood sugar soared up, and they still wouldn’t give him his insulin since he’s a diabetic. Claimed they called his doctors and we’re waiting. To show how high it is, last time we checked, it was 355. You have to go to the ER at 400....
  
  We were thrown into a hallway as our room. No privacy. I can tell you HIPAA policies were violated since a guy named _____ has the exact same thing we all have, and is from ____ and is going to ____ and had to call ____ and has insurance ____ (withholding info because I’m not a terrible person and I don’t want to get sued). I heard all of this down a hall, not being whispered like they should’ve at least tried to.
  
  While in said hallway I watched as not one, not two, but three empty rooms say in front of our faces, never to be cleaned, until someone who didn’t even need the rooms was rolled in to each one. (I have compassion, but these people literally went to sleep and were playing on phones while my grandfather is hurled over vomiting).
  
  When admitted they put him in overflow. That’s the little bit of good that happened. At least he isn’t in a hallway anymore, and the staff here are more attentive than before.
  
  As a recent graduate, I’m not completely stupid when it comes to “what should I eat if I can’t keep anything down?”
  For breakfast, they gave him hard foods that we all know he can’t keep down. He got some juice at least. They even gave him coffee. What were they thinking?
  
  Will not come back to this ER even though it’s 1 minute away from our house. I’d rather drive ten minutes to go to a better one/go in an ambulance to one farther away.
• K. Harris

  Apr, 19 2018
  ★ ☆ ☆ ☆ ☆
  NWM is one of the most expensive providers of health. They are a for profit establishment so keep that in mind. Depending on who you see it can be a hit or miss. I recommend always ask about tests, procedures, and check with your insurance before you do anything. Trust me. If you have no other choice, ask your doctor if you can do your tests etc as an out patient, you may save money that way. If your situation isn't life or death, go to a clinic. Anything ER related will be high. Their are apps and websites for healthcare use them to compare prices and make inform decisions. The NWM is clean, orderly and in most instances neat. They couldn't find my paperwork at one point, but that was resolved after the doctor spoke with my physician. That was a serious red flag for me and I'mnot so sure ill come back. Customer service upon walking in was satisfactory. You can watch tv while you wait and there are vending machines. Bear in mind, I visited over 3 times and at no point could I get bottled water. Maybe that had changed now, but I couldn't believe it. You have to go through a metal detector similar to that at airports, but I was comfortable with that and the guard was pleasant.
• Carol Schauf

  Mar, 15 2018
  ★ ★ ★ ★ ★
  I was taken here because of breathing problems when my throat closed up on me. I couldn't really communicate well to explain situation but they were great from the time the ambulance picked me up. They were thorough in checking out chest, heart, etc and essential labs. By the time I left there, a few hours later I was SO much better. Everyone was kind, respectful and patient toward me and my son who was with me.
  I was visiting my son and nowhere near home. I was VERY thankful for their help.

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