TD Bank

Reviews

• V B

  Dec, 25 2017
  ★ ☆ ☆ ☆ ☆
  Had a small business account for 5 years. Late last year I received a call from TD advising of suspected fraud. I returned their call, got details from the rep including details about the store number for each transaction (no way I would have that info without speaking to a rep). I contacted each store with the info I received. Got the police involved. Found the suspect (who is being prosecuted currently). Got a letter in Feb stating that I owe TD bank to my surprise and my account was closed over a month of trying to call and speak to someone via phone (with dropped calls after long wait), I was finally able to speak to someone last week. Apparently the rep made no notes of the fraud did not tell me to fill out a particular form by TD and now the fraudulent transactions led to the account being overdrafted and ultimately closed. Went to this branch per the directive of the phone rep. Offered to give the police report. Let us just say it has been a tug of war between the branch, the collections department and the fraud department. EVERY SINGLE TIME I am told to call collections, collections tells me to call fraud then fraud would tell me they cannot help and that I need to personally go into the branch. The branch would then tell me to contact collections. It has been a non ending battle for something easily proven. What a nightmare. Needless to say I am getting another business account elsewhere.

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